Shipping Included in all prices - no hidden fees
 
 

Shipping Policy

At Scentsation, we aim to provide a smooth and reliable delivery experience for all customers.

Processing Time

  • Orders are processed within 1–3 business days after purchase.
  • You will receive a confirmation email once your order is placed and another when it has shipped.

Shipping Time

  • Standard delivery typically takes 5–7 business days, depending on destination.
  • Delivery times may vary due to external factors such as customs delays or courier limitations.

Shipping Fees

  • All shipping costs are included in the product price, no additional cost will be charged at checkout.

Order Tracking

  • Once shipped, you will receive a tracking number via email.
  • If tracking information has not been received within 2 days after ordering, please contact us.

Wrong Address Disclaimer

  • Customers are responsible for providing accurate shipping information.
  • We are not liable for orders shipped to the wrong address provided at checkout.

Damaged or Lost Packages

  • If your package arrives damaged or does not arrive, please contact us and we will assist you case-by-case.

International Shipping

  • We currently ship to most regions worldwide.
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Frequently Asked Questions

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Shipping is included in the product price, no extra shipping fees will be added during checkout.

All orders are processed within 1–3 business days.

Please note that processing times may be longer during holidays or high-demand periods.

At the moment, we do not offer express shipping.

Shipping delays may occur due to weather, customs, or courier issues.

If your order hasn’t arrived within the estimated time frame, please reach out, and we’ll assist you.

Please record a video of the package upon opening and contact us immediately.

We will assist you with a replacement based on our policy.

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