Contact us at [your email/contact form] with:
- Your order number
- A video showing the defect
- Any additional details about the issue
We will review your request and guide you through the next steps.
At Scentsation, we do not accept refunds or returns unless:
- The unopened package
- The unboxing process
- The issue/defect
This is required for us to verify product condition.
Without an unboxing video, we cannot issue a refund or replacement.
Contact us at [your email/contact form] with:
We will review your request and guide you through the next steps.
Once we receive and approve your request, refunds are usually processed within 5–7 business days.
The refund will be returned to your original payment method.
Currently, we do not offer direct exchanges.
If your product is defective, a refund may be issued so you can place a new order.
Please do not send products back without contacting us first.
Unapproved returns may not be accepted or refunded.
If a refund is approved due to a defective product, we will provide instructions on the return.
Shipping costs will be covered by us in approved cases.
Refunds are issued via the same method used to make the purchase, such as credit card, debit card, or online payment platform.